The importance of HOW you present necessary treatment to patients is a primary determinant of your success.
Are you looking for that edge in your life and practice? Here's the secret ingredient that top professionals know and use.
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
Sometimes, January can seem endless, and it's just about to start! The excitement of the holidays nearly over, the Christmas bills are starting to come in, and you are not due for another vacation until the summer. To make matters worse, it’s not just you. Your team and patients are also deep in the January [...]
Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]
As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]
Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]
In many cases, some simple and basic tools of leadership can help: compassion, empathy, and true listening.
Far too often, I meet dentists who assume that their personal lives have little to do with their professional development. This could not be farther from the truth! In fact, I believe that personal growth and professional growth are so closely related that you cannot have one without the other. Unfortunately, our stress-filled culture often [...]
Don’t you wish it could be smooth sailing all the time? I do! Wouldn’t it be great if every patient was compliant, every team member carried out responsibilities correctly, and every interaction with your spouse was filled with love and laughter? What a pleasure that would be! However, while these things might be good in [...]