Expressing gratitude is an essential way to help your practice prosper.
Understanding the reasons of "I'll call you back" will empower you to help the client get the care they need and want.
Dental practices that are at the top constantly look for ways to grow and develop. They don’t sit still! And, in today’s economy, you’ll get left behind if you don’t keep your focus and pay attention. No, it doesn’t mean jumping out and purchasing the latest dental gadgetry. In fact, it’s a different kind of [...]
Develop a strong level of trust with your team members and reap the rewards!
We dentists chose a hard road. Not only do we “do the dentistry”, we wear perhaps a hundred or so other hats each day. It’s hard keeping it all in focus, all in perspective, all the time. If you’ve practiced long enough, you’ve undoubtedly buried your head in the sand from trying to do it [...]
There’s so much to focus on when running a business – including a dental practice. It’s easy to get lost in the day-to-day activities, news, events, surprises, challenges, and any other hundreds of things that can happen during the course of a year – or a month! Take a look at these elements of your [...]
People want to know you care and understand more than anything else.
You’ve just hired Susan as your chairside assistant. You’re not exactly thrilled with your choice, but with the dwindling pool of potential dental assistants, you’ve done the best you could to find someone you feel you could work with. She’s had some experience at other dental offices, she said, and she feels pretty capable of [...]
You’ve wowed your new patient, helped them feel special and unique, and listened expertly to them. You co-developed a treatment plan which they have already completed or are in the process of doing so. You’ve welcomed them back to your office at their recare appointment each time, and they’ve completed initial necessary treatment – but [...]
Over 30 years of practice and 17 years of coaching dentists and their teams, I rarely hear how much both the doctor and the team enjoy team meetings. After all, most team meetings turn out to be “complaint sessions”, leaving a bad taste in everyone’s mouth, so why would anyone want to do them? [...]