Dental practices that are at the top constantly look for ways to grow and develop. They don’t sit still! And, in today’s economy, you’ll get left behind if you don’t keep your focus and pay attention. No, it doesn’t mean jumping out and purchasing the latest dental gadgetry. In fact, it’s a different kind of [...]
The right time to work with a coach
In the last article we looked at that new hire, Susan, who’s going to be one of your chairside assistants. To read about how Susan came to be in your office see my previous article. Mistakes in hiring costs doctors thousands of dollars, and most all can be avoided – without having to learn by [...]
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]
Believe it or not, actors have a lot to teach us about what we do. Now, I’m not talking about movies or about the day-to-day practice of dentistry. (There aren’t many movies about dentists, and, let’s face it, Marathon Man doesn’t exactly paint us in a stellar light.) I’m talking about the craft of acting, [...]
In many cases, some simple and basic tools of leadership can help: compassion, empathy, and true listening.
Far too often, I meet dentists who assume that their personal lives have little to do with their professional development. This could not be farther from the truth! In fact, I believe that personal growth and professional growth are so closely related that you cannot have one without the other. Unfortunately, our stress-filled culture often [...]
Don’t you wish it could be smooth sailing all the time? I do! Wouldn’t it be great if every patient was compliant, every team member carried out responsibilities correctly, and every interaction with your spouse was filled with love and laughter? What a pleasure that would be! However, while these things might be good in [...]
I see a lot of clients who think I will come in and clean up their practice in one fell swoop. The truth is, as a credentialed coach, my job is not to reorganize and refine a practice, but to guide my clients in doing it themselves. A successful dental practice depends on employee growth [...]