We dentists and our teams are pretty nice people. We work hard to please our clients and all things considered, do a pretty good job in a complicated world. Our traits generally serve us well, except one: we don’t like change, and neither does our team. Consider the following scenarios and the changes that [...]
Too quick to hire? You’re not alone. As a professional dental coach and practicing dentist, a common error I see is hiring quickly and firing slowly. There are many reasons for this, but none of those reasons bode well in the longer run. Because most dental practices are relatively small, when an employee leaves [...]
1. What Is Coaching? Professional coaching is a professional partnership between a qualified coach and an individual or team that supports the achievement of extraordinary results, based on goals set by the individual or team. Through the process of coaching, individuals focus on the skills and actions needed to successfully produce their personally relevant [...]
There are some fundamental truths about building practices of excellence that every dentist should understand and embrace. The importance of these truths is introduced here to signal the need to attend to them, and to be open to learning about how they apply to your practice. Your success, personally and professionally, [...]
Empowerment, or the process of empowering, is not a goal as much as the action that results from it. Empowerment is a catalyst for action - or inaction if not done well. The dictionary defines empowering as the process of investing another with power. The coaching version defines empowering as the process of bringing [...]
“I feel like I have to do everything myself. My team members seem to be incapable of giving 100%.” If I had a quarter for every time I heard that from one of my clients, well, I wouldn’t need to be a dental coach anymore! “Lazy” team members seem to be a nearly universal [...]
Let’s face it. When it comes to dental practice management, hiring good employees is the vital first step. After all, you can’t exactly manage a practice if you are stuck with an unmanageable team. However, finding that hygienist, assistant, or office manager can be a real bugaboo. You may live in an area with [...]
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]
In many cases, some simple and basic tools of leadership can help: compassion, empathy, and true listening.