Avoiding Hiring Pitfalls – Part 2: Save yourself headaches and thousands of dollars

In the last article we looked at that new hire, Susan, who’s going to be one of your chairside assistants. To read about how Susan came to be in your office see my previous article. Mistakes in hiring costs doctors thousands of dollars, and most all can be avoided – without having to learn by [...]

By | 2018-12-05T11:33:52+00:00 December 3rd, 2018|business coaching, coaching, coaching for dentists, dental practice management, dentist mentor, hiring|Comments Off on Avoiding Hiring Pitfalls – Part 2: Save yourself headaches and thousands of dollars

Avoiding Hiring Pitfalls – Part 1 : Save yourself headaches and thousands of dollars

You’ve just hired Susan as your chairside assistant. You’re not exactly thrilled with your choice, but with the dwindling pool of potential dental assistants, you’ve done the best you could to find someone you feel you could work with. She’s had some experience at other dental offices, she said, and she feels pretty capable of [...]

By | 2018-11-25T16:10:50+00:00 November 25th, 2018|business coaching, coaching, coaching for dentists, dental coaching, dental practice management, dentist leadership, practice management|Comments Off on Avoiding Hiring Pitfalls – Part 1 : Save yourself headaches and thousands of dollars

Retaining that New Patient for the Long Term

You’ve wowed your new patient, helped them feel special and unique, and listened expertly to them. You co-developed a treatment plan which they have already completed or are in the process of doing so. You’ve welcomed them back to your office at their recare appointment each time, and they’ve completed initial necessary treatment – but [...]

By | 2018-10-29T14:50:17+00:00 October 29th, 2018|business coaching, case acceptance, coaching, coaching for dentists, dental coaching, dental marketing, dental practice management, new patients, practice management|Comments Off on Retaining that New Patient for the Long Term

Do Your Patients Find You Trustworthy?

A lot of the key articles in psychology on the topic of trust have really come out in the 21st century. And one really key article that emerged in 2006 was a study in Psychological Science by Willis and Todorov. Willis and Todorov conducted a really elegant study that simply discovered the remarkable finding that trust [...]

By | 2018-02-16T13:24:33+00:00 February 16th, 2018|business coaching, dental practice management|Comments Off on Do Your Patients Find You Trustworthy?

Warmth vs. Competence: How Do your Patients Perceive You?

A short review paper in Trends in Cognitive Sciences by Susan Fisk, Amy Cuddy, and Peter Glick really summarizes a body of research that is essential to understanding how psychologists think about trust and how psychologists study trust in this day and age. What Fisk and colleagues have found over years and years of studies is [...]

By | 2018-01-31T08:12:54+00:00 January 31st, 2018|dental practice management|Comments Off on Warmth vs. Competence: How Do your Patients Perceive You?

Team Meetings: Do they really need to be bummers?

Over 30 years of practice and 17 years of coaching dentists and their teams, I rarely hear how much both the doctor and the team enjoy team meetings. After all, most team meetings turn out to be “complaint sessions”, leaving a bad taste in everyone’s mouth, so why would anyone want to do them? [...]

By | 2018-01-17T05:55:04+00:00 January 15th, 2018|coaching for dentists, dental practice management, dentist leadership, practice management|Comments Off on Team Meetings: Do they really need to be bummers?