People want to know you care and understand more than anything else.
The importance of HOW you present necessary treatment to patients is a primary determinant of your success.
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]
As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]
Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]
Believe it or not, actors have a lot to teach us about what we do. Now, I’m not talking about movies or about the day-to-day practice of dentistry. (There aren’t many movies about dentists, and, let’s face it, Marathon Man doesn’t exactly paint us in a stellar light.) I’m talking about the craft of acting, [...]
In many cases, some simple and basic tools of leadership can help: compassion, empathy, and true listening.
For most of my clients, dental practice growth is one of their first priorities. However, they don’t realize that one of the top marketing strategies is literally sitting in their offices. Learning how to treat existing patients well is one of the top skills that a dentist should learn. First and foremost, it is important [...]
I see a lot of clients who think I will come in and clean up their practice in one fell swoop. The truth is, as a credentialed coach, my job is not to reorganize and refine a practice, but to guide my clients in doing it themselves. A successful dental practice depends on employee growth [...]