Mistakes in Treatment Presentation

As a practicing dentist like you, I know all too well the importance of treatment presentations. Whether or not your patients accept your care is one of the biggest determinants of your success or failure. As a certified professional coach to dentists, I also know too well the myriad of differing philosophies of practices, the [...]

By | 2019-07-15T16:15:52+00:00 July 15th, 2019|coaching for dentists, communication, dental coaching, new patients|Comments Off on Mistakes in Treatment Presentation

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]

5 Ways that Dentists Can Build a Great Practice Team

As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]

Learning to Understand Your Patients’ Needs

Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]

What Actors Can Teach Us about Dentistry

Believe it or not, actors have a lot to teach us about what we do. Now, I’m not talking about movies or about the day-to-day practice of dentistry. (There aren’t many movies about dentists, and, let’s face it, Marathon Man doesn’t exactly paint us in a stellar light.) I’m talking about the craft of acting, [...]

Good Patient Relationships Contribute to Dental Practice Growth

For most of my clients, dental practice growth is one of their first priorities. However, they don’t realize that one of the top marketing strategies is literally sitting in their offices. Learning how to treat existing patients well is one of the top skills that a dentist should learn. First and foremost, it is important [...]