Dental Consulting, Coaching, and the Winter Doldrums

Sometimes, January can seem endless, and it's just about to start!  The excitement of the holidays nearly over, the Christmas bills are starting to come in, and you are not due for another vacation until the summer. To make matters worse, it’s not just you. Your team and patients are also deep in the January [...]

Marketing 101: What You Should Be Doing Now

Dentists are at a major disadvantage when it comes to marketing. We did not learn marketing in school. We own a private, small business that requires marketing, to be successful. We must split our time between seeing patients, managing the practice, continuing our education, spending time with family, and marketing to acquire new patients. We [...]

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]

5 Ways that Dentists Can Build a Great Practice Team

As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]

Learning to Understand Your Patients’ Needs

Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]

What Actors Can Teach Us about Dentistry

Believe it or not, actors have a lot to teach us about what we do. Now, I’m not talking about movies or about the day-to-day practice of dentistry. (There aren’t many movies about dentists, and, let’s face it, Marathon Man doesn’t exactly paint us in a stellar light.) I’m talking about the craft of acting, [...]

Personal Growth a Must for Practice Success

Far too often, I meet dentists who assume that their personal lives have little to do with their professional development. This could not be farther from the truth! In fact, I believe that personal growth and professional growth are so closely related that you cannot have one without the other. Unfortunately, our stress-filled culture often [...]

Dental Consulting, Coaching, and Letting Challenges Shape You

Don’t you wish it could be smooth sailing all the time? I do! Wouldn’t it be great if every patient was compliant, every team member carried out responsibilities correctly, and every interaction with your spouse was filled with love and laughter? What a pleasure that would be! However, while these things might be good in [...]

Good Patient Relationships Contribute to Dental Practice Growth

For most of my clients, dental practice growth is one of their first priorities. However, they don’t realize that one of the top marketing strategies is literally sitting in their offices. Learning how to treat existing patients well is one of the top skills that a dentist should learn. First and foremost, it is important [...]