Dental Consulting, Coaching, and the Winter Doldrums

Sometimes, January can seem endless, and it's just about to start!  The excitement of the holidays nearly over, the Christmas bills are starting to come in, and you are not due for another vacation until the summer. To make matters worse, it’s not just you. Your team and patients are also deep in the January [...]

Leadership for Your Team – Time for a Winning Streak!

Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]

Marketing 101: What You Should Be Doing Now

Dentists are at a major disadvantage when it comes to marketing. We did not learn marketing in school. We own a private, small business that requires marketing, to be successful. We must split our time between seeing patients, managing the practice, continuing our education, spending time with family, and marketing to acquire new patients. We [...]

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]

5 Ways that Dentists Can Build a Great Practice Team

As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]

Learning to Understand Your Patients’ Needs

Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]

What Actors Can Teach Us about Dentistry

Believe it or not, actors have a lot to teach us about what we do. Now, I’m not talking about movies or about the day-to-day practice of dentistry. (There aren’t many movies about dentists, and, let’s face it, Marathon Man doesn’t exactly paint us in a stellar light.) I’m talking about the craft of acting, [...]

Take the Quiz: Busting the Myths of Dentistry

As dentists, we spend a lot of time reeducating our patients. They are inundated with myths about dental health, and convincing patients they are wrong can be a real challenge. Take the old fluoride myth, for instance. How many times have you had to persuade anxious parents that a fluoride treatment will actually benefit their [...]