I met Mark at a dental conference, one of the same ones that you probably have gone to many times. Mark was frustrated with many things going on his practice, and wanted to get them off his chest; he didn’t know I was a professional coach in addition to being a practicing dentist, so [...]
1. What Is Coaching? Professional coaching is a professional partnership between a qualified coach and an individual or team that supports the achievement of extraordinary results, based on goals set by the individual or team. Through the process of coaching, individuals focus on the skills and actions needed to successfully produce their personally relevant [...]
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
Believe it or not, these mountains are really molehills with the right help.
Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]
Dentists are at a major disadvantage when it comes to marketing. We did not learn marketing in school. We own a private, small business that requires marketing, to be successful. We must split our time between seeing patients, managing the practice, continuing our education, spending time with family, and marketing to acquire new patients. We [...]
As you well know, clinical competency is not enough for a successful dental practice. For a truly outstanding business, you should offer comfortable amenities, a good chairside manner, and good communication skills. Of course, a friendly, efficient, and knowledgeable office team is also essential. The ability to assemble and develop a great office team is [...]
Your first goal is to protect and enhance your patients’ health. However, you want to do so in a way that is in keeping with his or her needs. As a dental coach, I’m not just talking about health needs, although these are certainly important. I’m also talking about emotional needs, aesthetic goals, financial concerns, [...]
In many cases, some simple and basic tools of leadership can help: compassion, empathy, and true listening.
As dentists, we spend a lot of time reeducating our patients. They are inundated with myths about dental health, and convincing patients they are wrong can be a real challenge. Take the old fluoride myth, for instance. How many times have you had to persuade anxious parents that a fluoride treatment will actually benefit their [...]