Troubled or Troublesome Team Member?

  When a team member does not perform up to par, your first impulse may be to let that person really have it. However, in some cases, difficulties at work can be an indication of some other struggle. This is especially true if a trusted employee suddenly starts to under perform. Most team members [...]

By | 2017-04-12T01:36:33+00:00 April 12th, 2017|conflict resolution|0 Comments

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]

Dental Consulting, Coaching, and How Challenges Shape You

Don’t you wish it could be smooth sailing all the time? Wouldn’t it be great if every patient was compliant, every team member carried out responsibilities correctly, and every interaction with your spouse was filled with love and laughter? However, while these things might be good in theory, a completely care-free life would be pretty [...]

By | 2017-01-20T01:01:18+00:00 February 11th, 2015|coaching for dentists, conflict resolution, dentist mentor|0 Comments

Take the Quiz: Are You a Team Leader?

As a dentist, leadership skills are one of the most important tools at your disposal. When you can effectively guide your hygienists, assistants, and office staff, you are better able to serve your patients. In turn, you will see increased practice growth and a more positive, healthy work environment. You may even notice that your [...]

By | 2017-01-20T01:01:22+00:00 September 29th, 2014|coaching for dentists, conflict resolution, dentist leadership|Comments Off on Take the Quiz: Are You a Team Leader?

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]

By | 2017-01-20T01:01:23+00:00 August 13th, 2014|conflict resolution, dental coaching|Comments Off on Resolving Dentist Patient Conflict for Reputation Management