You’ve wowed your new patient, helped them feel special and unique, and listened expertly to them. You co-developed a treatment plan which they have already completed or are in the process of doing so. You’ve welcomed them back to your office at their recare appointment each time, and they’ve completed initial necessary treatment – but [...]
Over 30 years of practice and 17 years of coaching dentists and their teams, I rarely hear how much both the doctor and the team enjoy team meetings. After all, most team meetings turn out to be “complaint sessions”, leaving a bad taste in everyone’s mouth, so why would anyone want to do them? [...]
In a landmark study completed at Harvard Business School by Kotter and Hasket, organizations with performance enhancements – specifically professional coaching – improved an average of 655% in key indicator areas such as revenue growth and net income growth compared to those organizations without performance enhancements. According to the study, these adaptive organizations tended [...]
1. What Is Coaching? Professional coaching is a professional partnership between a qualified coach and an individual or team that supports the achievement of extraordinary results, based on goals set by the individual or team. Through the process of coaching, individuals focus on the skills and actions needed to successfully produce their personally relevant [...]
Making mistakes is part of being human. You can learn to benefit from mistakes and use them to your advantage in many ways - and with style and grace!
Believe it or not, these mountains are really molehills with the right help.
Sometimes, January can seem endless, and it's just about to start! The excitement of the holidays nearly over, the Christmas bills are starting to come in, and you are not due for another vacation until the summer. To make matters worse, it’s not just you. Your team and patients are also deep in the January [...]
Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]
Dentists are at a major disadvantage when it comes to marketing. We did not learn marketing in school. We own a private, small business that requires marketing, to be successful. We must split our time between seeing patients, managing the practice, continuing our education, spending time with family, and marketing to acquire new patients. We [...]
The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]