Retaining that New Patient for the Long Term

You’ve wowed your new patient, helped them feel special and unique, and listened expertly to them. You co-developed a treatment plan which they have already completed or are in the process of doing so. You’ve welcomed them back to your office at their recare appointment each time, and they’ve completed initial necessary treatment – but [...]

By | 2018-10-29T14:50:17+00:00 October 29th, 2018|business coaching, case acceptance, coaching, coaching for dentists, dental coaching, dental marketing, dental practice management, new patients, practice management|Comments Off on Retaining that New Patient for the Long Term

Team Meetings: Do they really need to be bummers?

Over 30 years of practice and 17 years of coaching dentists and their teams, I rarely hear how much both the doctor and the team enjoy team meetings. After all, most team meetings turn out to be “complaint sessions”, leaving a bad taste in everyone’s mouth, so why would anyone want to do them? [...]

By | 2018-01-17T05:55:04+00:00 January 15th, 2018|coaching for dentists, dental practice management, dentist leadership, practice management|Comments Off on Team Meetings: Do they really need to be bummers?

Why coaching? Adaptive organizations improve 655%

In a landmark study completed at Harvard Business School by Kotter and Hasket, organizations with performance enhancements – specifically professional coaching – improved an average of 655% in key indicator areas such as revenue growth and net income growth compared to those organizations without performance enhancements. According to the study, these adaptive organizations tended [...]

By | 2017-09-05T06:11:58+00:00 September 1st, 2017|coaching for dentists|0 Comments

Frequently Asked Questions about Professional Personal and Business Coaching

1. What Is Coaching? Professional coaching is a professional partnership between a qualified coach and an individual or team that supports the achievement of extraordinary results, based on goals set by the individual or team. Through the process of coaching, individuals focus on the skills and actions needed to successfully produce their personally relevant [...]

Dental Consulting, Coaching, and the Winter Doldrums

Sometimes, January can seem endless, and it's just about to start!  The excitement of the holidays nearly over, the Christmas bills are starting to come in, and you are not due for another vacation until the summer. To make matters worse, it’s not just you. Your team and patients are also deep in the January [...]

Leadership for Your Team – Time for a Winning Streak!

Football season is once again in full swing! I hope you’re taking advantage of some much needed downtime, relaxing with a friend and a beer or two as you watch your favorite teams. However, even as you chill out on the couch, take some time to reflect on what you can learn from football. After [...]

Marketing 101: What You Should Be Doing Now

Dentists are at a major disadvantage when it comes to marketing. We did not learn marketing in school. We own a private, small business that requires marketing, to be successful. We must split our time between seeing patients, managing the practice, continuing our education, spending time with family, and marketing to acquire new patients. We [...]

Resolving Dentist Patient Conflict for Reputation Management

The five ways people react to conflict are the same, whether the conflict is between team members, a team member and a patient, or you and a patient. However, you can be the unbiased judge and mediator in a dispute between team members. You are part of the conflict when a patient is displeased about [...]